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Product Eligibility for Replacement:

To be eligible for replacement, the product must meet the following criteria:

  • The product exhibits a manufacturing defect or damage.
  • The replacement request is made within the specified time frame.
  • The product is unused and in its original condition.
  • The original packaging, including seals, labels, and barcodes, remains intact.

Ineligible Products for Replacement:

Certain products may not be eligible for replacement, including:

  • Products that have been used or altered.
  • Products with damaged packaging or missing components.
  • Products with tampered serial numbers.
  • Free products are provided by the brand.
  • Products with defects are covered under the seller/manufacturer's warranty

Initiating the Replacement Process:

To initiate the replacement process, follow these steps:

  • Contact our customer support team via email or phone within the specified time frame.
  • Provide your order ID details and reason for replacement, along with any supporting evidence such as images or videos.
  • Our team will assess the eligibility of the product for replacement and guide you through the next steps.

Confirmation of Replacement Eligibility:

  • Once the eligibility for replacement is confirmed, you will receive a confirmation message or email from our team. Please ensure to check your inbox for confirmation and keep it for your records.

Replacement Procedure:

After the replacement eligibility is confirmed, the following procedure will be followed:

  • A return pick-up will be arranged for the defective product within the specified time frame.
  • Once the product is received and verified by our team, the replacement process will be initiated.
  • If the replacement product is available in stock, it will be shipped to you promptly. If not available, a full refund will be issued for the order.

Confirmation of Replacement Completion:

  • After the replacement process is completed, you will receive a confirmation message or email from our team. Please ensure to check your inbox for confirmation and keep it for your records.

Customer Care Assistance:

  • For any assistance or inquiries regarding replacements, feel free to reach out to our customer support team at support@meanbuy.com or call us at +917093427583. Our dedicated team is available to assist you during our working hours: Monday to Friday, from 10:30 AM to 6:00 PM (IST), and Saturday, from 10:30 AM to 1:30 PM. We are committed to providing you with the best service possible and ensuring a seamless replacement experience.

Eligibility for Refund:

To be eligible for a refund, the following conditions must be met:

  • The product is returned within the specified time frame.
  • The product exhibits a manufacturing defect, damage, or does not meet the specified quality standards.
  • The product is unused and in its original condition.
  • The original packaging, including seals, labels, and barcodes, remains intact.

Products Ineligible for Refund:

Certain products may not be eligible for a refund, including:

  • Products that have been used or altered.
  • Products with damaged packaging or missing components.
  • Products with tampered serial numbers.
  • Free products provided by the brand.
  • Products with defects covered under the seller/manufacturer's warranty.

Initiating a Refund Request:

To initiate a refund request, follow these steps:

  • Contact our customer support team via email or phone within the specified time frame.
  • Provide your order ID details and reason for the refund, along with any supporting evidence such as images or videos.
  • Note : Unboxing video is mandatory to provide any further assistance.
  • Our team will assess the eligibility of the product for a refund and guide you through the next steps.

Confirmation of Refund Request:

  • Once the refund request is initiated, you will receive a confirmation message or email from our team. Please ensure to check your inbox for confirmation and keep it for your records.

Refund Procedure:

After the refund request is confirmed, the following procedure will be followed:

  • A return pick-up will be arranged for the product within the specified time frame.
  • Once the product is received and verified by our team, the refund process will be initiated.
  • The refund will be processed to the original payment method used for the purchase within the specified time frame.

Confirmation of Refund Completion:

  • After the refund process is completed, you will receive a confirmation message or email from our team. Please ensure to check your inbox for confirmation and keep it for your records.

Additional Options for Refund (such as coupon refunds):

  • In addition to refunds to the original payment method, we also offer the option of refund through MeanBuy coupons. These coupons can be used during future purchases on our website, providing you with a hassle-free refund experience.

Customer Care Assistance:

  • For any assistance or inquiries regarding refunds, feel free to reach out to our customer support team at support@meanbuy.com or call us at +917093427583. Our dedicated team is available to assist you during our working hours: Monday to Friday, from 10:30 AM to 6:00 PM (IST), and Saturday, from 10:30 AM to 1:30 PM. We are committed to providing you with the best service possible and ensuring a seamless refund experience.