MeanBuy - Frequently Asked Questions

FREQUENTY ASKED QUESTIONS

Wait & Save™

How does MeanBuy work?

The idea is actually pretty straightforward. With MeanBuy, you get to choose the date of delivery of the product you’re ordering. And as you choose a later date, the product price decreases. So, as you wait, you save!

Why do I need to wait in the first place?

We’re a cross-border e-commerce company, which means that all of our products are imported. When you place an order for a product, our quality team will source, check and then send out the product, which then journeys through various stages in order to make its way to your doorstep. Remember – all good things come to those who wait!

Imported products – so does that mean I have to pay for customs?

Nope. MeanBuy does not charge for shipping, customs, taxes etc. The price you see on the website is the price you pay. We’ll take care of customs and all other formalities that play a part in international shipping and logistics.

So, you do your own quality checks?

Absolutely. We know our customers, and what they need. And when we deliver a product to them, we want to make sure they get the very best. We have a dedicated team that checks product quality and originality before they are shipped, in order to ensure that our customers get exactly what they expect.

Will there be delays?

It’s a small world, but logistically speaking, it’s still pretty big. Once in a while, there may be some delays in order shipping due to customs handling, changes in flight schedules or with shipping partners along the way. Now this doesn’t happen often, but if it ever does, we’ll reach out to you right away and ensure to keep you updated.

Will I be compensated for the delay?

Of course! We want our customers to get what they’ve ordered, when they’ve ordered it. But if it doesn’t happen that way, we’ll do our best to make it up to you. Customer satisfaction is our utmost priority, and we’ll stay with you on your order until it’s in your hands.

So can I keep track of my orders on my own?

Yes! You can track your orders on the ‘My orders’ page, which you can see once you log in. You’ll be able to see what stage of shipping your package is in.

How can I pay for my order?

We accept all credit and debit cards. Net banking and UPI transactions are available for most major banks across India. Cash on Deliver (COD) is also available, but keep in mind that your order value should be below Rs 25,000 in order for you to avail the option.