MeanBuy - Frequently Asked Questions

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Frequenty Asked Questions

About MeanBuy

I have never seen a website like this before, what is MeanBuy?

At MeanBuy, you only Pay What You Wanna Pay on many of our top quality products! Also, MeanBuy doesn't allow Your Price to ever go above the retail price, leaving you with great personal savings guaranteed.

How does MeanBuy work?

At MeanBuy, you can submit Your Price on any of the products you love. Your Price determines the shipping date of your product. The higher the price you submit, the sooner your shipping date will be.

Your shipping date is determined by the following factors:

1) How much of your product there is in stock
2) When you submit Your Price at MeanBuy
3) The amount of interest in Your Product by other people

If your product is still in stock on your shipping date; just sit back and relax, your product is on the way! If it's not, no worries, try again on many of our other products. Submitting prices is ALWAYS FREE.

Am I guaranteed to get my product at My Price?

Well, it depends... There are other people who also submit their price on your product. So as long as your product is still in stock by your shipping date, you are guaranteed to get your product at Your Price. So, are you up for the challenge to get yourself a Mean Buy?

For how long are the products typically listed on MeanBuy?

This varies greatly depending on the amount of people who submit prices. A product could be listed anywhere from a couple of hours to a few weeks.

How is MeanBuy able to provide me with these great savings?

Simple, our trusted suppliers continuously cycle through their inventory. MeanBuy’s Pay What You Wanna Pay methodology helps them to quickly and efficiently sell their products, leaving you with great personal savings in return.

Where does MeanBuy get its products from?

We only want the best for our customers. Therefore, our products come from our trusted Manufacturers or their Authorized Dealers only.

How does MeanBuy handle potential authenticity issues?

Although we sell products from our trusted manufacturers or their authorized dealers only, we understand that sometimes a problem can occur. We take complaints very seriously! If there is anything wrong with your product, please call us or email us at returns@meanbuy.com with your order number and we will refund you your money.

Submitting Prices

Are price submissions on MeanBuy FREE?

YES, submitting prices is ALWAYS FREE! However, you will have to enter your payment details in order to be able to submit Your Price.

When should I submit a price?

As soon as you can! The sooner you submit Your Price, the greater your chances in you getting your product at Your Price.

What do I need to do once I found out I will get my product at My Price?

Just sit back and relax, your product is on the way. If available, you can check My Prices to track your package.

Are all prices I submit final?

Yes, for the purpose of fair pricing, all price submissions are final. Remember, your card will only get charged when your product is being prepared for shipment. Don't forget, price submissions on MeanBuy are always FREE.

Why is there a minimum price I can submit?

The calendar has a minimum and maximum value which we use to ensure that all the submitted prices are fair and below retail.

Can I submit more than one price on a specific product?

Yes, you can submit prices up to the maximum quantity allowed.

Why does MeanBuy use a cart?

MeanBuy uses a cart for your convenience so you can submit multiple prices on multiple products all at once.

How and when will I get notified whether or not I get the product at My Price?

MeanBuy will ALWAYS send you an email on your shipping date. Also, you can always log in to your account and view the status of all of your price submissions under My Prices.

The product was not in stock on my shipping date, what now?

Don't worry. You can always submit a new price on many of our other products.

I received an email telling me I didn't get the product because the product is out of stock. However, the product is still listed on MeanBuy... Why is that?

We want you to get the best prices on anything we offer. Therefore, if a product becomes out of stock, we will do our best to get more inventory while the product is still being listed, giving you another chance to submit your price and get the product.

Payment

Why does MeanBuy need my payment details?

So, once MeanBuy determines that your product is still in stock on your shipping date, we can immediately process your payment and ship out your product to you right away. Please remember, if your product is not available at Your Price, you will NEVER get charged!

What credit cards does MeanBuy accept?

MeanBuy accepts Visa, MasterCard, American Express, Discover, and JCB.

Does MeanBuy accept PayPal?

Absolutely!

Why do I see a pending transaction on my credit card statement?

Whenever you submit Your Price, MeanBuy checks if your credit card details are correct. This may display on your credit card statement as a pending transaction. However, MeanBuy will NEVER charge your card unless your product is being prepared for shipment.

Shipping

So what about shipping fees?

Shipping Fees? What are those? We looked everywhere in the office but could not find anything on shipping fees. At MeanBuy shipping is ALWAYS FREE, regardless of the prices you submit. Please also see the Returns section below.

What about the shipping time?

MeanBuy makes sure packages are shipped out within 2 business days after you got notified that your product was available at Your Price; depending on our shipping service you should get your package between 2 to 5 business days.

Where is my package?

If available, you can check My Prices to track your package. Here you can find a tracking number and further details specific to your package. Each package has different shipping details and a different tracking number.

To track your package:

  1. Go to My Prices.
  2. Go to the product you want to track.
  3. Click "Track Package" below your order. If your package or tracking information is missing, please Contact Us

Where does my package come from?

Your package comes directly from our trusted suppliers' warehouses. If there was a material misrepresentation in your purchase, no worries. Just email us at returns@meanbuy.com with your order number and reason for return, and we will take care of it for you.

So where do you ship to?

Contiguous USA only. At this time, we cannot ship to non-contiguous states (i.e. Alaska, Hawaii), U.S. Territories & Freely Associated States, or military addresses (i.e. APO, FPO, DPO).

Do you ship to PO boxes?

This depends on the seller. If we do not ship a particular product to a PO box, we will specify that in the product details.

Returns

Can I return a product?

Yes, all product transactions are covered by our 100% money back guarantee for 21 days after the first attempt has been made to deliver the product in accordance with the MeanBuy guarantee.

What is the return period?

Our return period is 21 days, starting after the first attempt has been made to deliver the product.

How do I return a product?

Your experience with MeanBuy is of utmost importance to us. If there was a material misrepresentation in your purchase, please email us at returns@meanbuy.com with your order number and reason for return.

How do I get my refund?

Refunds are credited back to the payment method you used to submit Your Price.

Other

I couldn’t find the answer I was looking for, how can I contact MeanBuy?

We would LOVE to hear from you. For any questions and/or comments, please Contact Us or email us at hello@meanbuy.com.